Services for organisations
Quality you can trust, superior performance and an extra-caring touch
Worcestershire Telecare is at the forefront of service delivery in the telecare, call handling and lone worker protection sectors. Our unrivalled commitment to customer care and exceptional performance standards delivers the very best for organisations and their service users.
Our well-managed and resourced Monitoring & Response Centre offers exceptional standards of customer care and performance as demonstrated through our accreditations to the TSA Quality Standards Framework, ISO 9001 Customer Care and Investors in People Gold. Our customers recognise our quality with a 98.7% overall customer satisfaction rating.
We are large enough to offer efficiencies with our competitive pricing structures, whilst maintaining that tailored, attentive approach that can often be lost when services are provided by larger centres. We go that extra mile to make sure your service users feel comfortable, reassured and happy; we call them each year to wish them a happy birthday and offer additional support during difficult times or following a medical emergency.
We have a modern and dynamic team with extensive experience, knowledge and skills to ensure our services are well-run and responsive to customer needs. Our not-for-profit status ensures that we offer value for money whilst ensuring we re-invest any surpluses into our services. Our integrity and commitment is second to none, we tailor for all types of organisations, large or small and with Worcestershire Telecare you can be sure of an industry-leading level of service at the right price.
For Housing Providers
As part of The Community Housing Group, we understand the needs of housing providers and their residents. We form part of a joined-up solution for housing and neighbourhood management with our customers helping them to provide exceptional support for their residents. Our flexibility, attention to detail and partnership working approach means that we can tailor our services to meet your needs.
Our experience in delivering housing focused care services, supported housing and extra-care facilities provides us with the insight, knowledge and expertise to offer services that provide efficiencies and adds value for organisations.
For Social Care
We recognise the importance of assistive technology and the difference it can make to so many lives. Our innovative outcomes-based offering for Social Care goes beyond more traditional models of technology enabled care services.
By combining the very latest advanced assistive technologies with our Health Independence and Well-being Outcomes Tool we provide a holistic model for advanced care and support services.
Our inclusive approach ensures service users, their families and carers as well as local stakeholders are fully integrated into a modern and dynamic care solution. Combining this approach with our advanced research into a diverse range of outcomes leads to agile calculation of savings and independence achievement.
Our experience and expertise includes the provision of services for Health where patient care and clinical governance are crucial. We operate a number of successful ‘home-from-hospital’ schemes, which support patients following their discharge ensuring outcomes for the patient, their families and NHS services.
Our work with advanced assistive technology including Telehealth, wearable tech and mobile apps provides us with exceptional insight into supporting Health professionals to manage the care of their patients in a modern and dynamic way.
How do I find out more?
You can find out more about our services by downloading our Services for Organisations Brochure or by contacting Rupert Lawrence, Head of Worcestershire Telecare:
Telephone: 01562 732374
Guaranteed with our services:
- Attentive and tailored service provision
- Reliable and well-managed implementation
- Assistance with consultation, service planning and marketing
- Excellent partnership working through our Customer Liaison Framework
- Reassurance and peace of mind for you and your service users