Independent Living Services
Worcestershire Telecare and Care & Support 24, known together as The Independent Living Services, are leading providers of older or vulnerable people support services and personal alarm services, and both share the Vison, Mission and Values of its parent company, The Community Housing Group Ltd., based in Kidderminster, Worcestershire.
Value for Money
We've adopted The Community Housing Group's Value for Money (VFM) statement which is a regulatory requirement for all housing providers. You can view all information relating to Value for Money on the Group's web site. Group publications – you can view a range of The Community Housing Group's documents (including policies, procedures, strategies and business reports) in the "Our Published Documents " section of the Group site.
We are absolutely committed to preventing slavery and human trafficking in all our corporate activities, and to ensuring that our partners and supply chains are also free from slavery and human trafficking.
For more information about this commitment, please read our Modern Slavery and Human Trafficking Statement .
If you suspect that someone you come across may be a victim of modern slavery, a property that raises suspicion or a business you think may be using forced labour, call the helpline on 0800 0121 700 or call the Police.
For further information about modern slavery, including how to spot the signs that it exists, visit www.modernslavery.co.uk
Quality Policy Statement
Care & Support 24 and Worcestershire Telecare, known together as The Independent Living Services, are leading providers of older or vulnerable people support services and personal alarm services.
Care & Support 24 and Worcestershire Telecare share the Strategic Priorities of its parent company, The Community Housing Group Ltd.
To guarantee high levels of performance, quality and customer satisfaction and to ensure that year-on-year improvements are maintained, Care & Support 24 and Worcestershire Telecare operates a business quality management system that meets the requirements of ISO9001:2015.
To meet and maintain appropriate standards of quality and performance, Care & Support 24 and Worcestershire Telecare commit to:
- Delivering high quality and safety in every aspect of our business
- Meeting or exceeding our customers’ expectations
- Having a positive influence within the communities in which we operate
- Attracting, retaining and developing our people
- Continually improving our quality management system through monitoring, measurement of processes, service delivery and customer feedback
- Setting measurable quality objectives and continually reviewing these for effectiveness
- Communicating the group‘s quality policy and quality objectives to its staff
Achieving these standards is the responsibility of the entire team at Care & Support24 and Worcestershire TeleCare and our management team is fully committed to the implementation of this policy statement.
Rupert Lawrence - Head of Worcestershire Telecare
Katie Schofield - Head of Care & Support