Telecare Services

Telecare provides vulnerable people with equipment that can monitor their safety and well-being at home. We install a discrete base unit which plugs into a normal BT telephone socket and a personal alarm trigger which can be worn as a pendant or on the wrist.

When the service user needs to call for help - for example if they are unwell or have had a fall, they simply press the red button on their personal alarm trigger or base unit and they will be immediately connected to our 24 hour Monitoring & Response centre.

Their personal details including medical conditions, key contacts such as next of kin, support workers or doctors is immediately available to the operator who will arrange for the most appropriate help to be sent to them. 

The powerful speaker and microphone in the unit allows the operator to communicate with the service user even if they are not close to the unit.  The personal alarm trigger will also work in the garden or outside area immediately surrounding their home.

If they are unable to respond to the operator, we will immediately alert their named contact or the emergency services as appropriate.

Using the latest call handling technology, we answer 98.5% of calls within 60 seconds in accordance with nationally agreed standards and our operators will stay on the line until help arrives if required.