"To realise the potential of telecare to help our clients live, safe, independent lives"
In order to help us achieve our mission we make a promise to all our customers in the
form of a Customer Charter. This document sets out the standards of service we have
set ourselves and what you can expect from us.
Worcestershire TeleCare provides tailored solutions to a range of customers:
Members of the public (direct clients)
Individuals connected via contracts we hold with their landlord organisations (indirect clients)
Customer organisations (business partners).
Guiding Principles
We aim to provide a service of the highest quality and aim to ensure that we operate our service in a way in a way that values equality and diversity, protects the health and safety of individual service users, respects their right to privacy and confidentiality and empowers and accords dignity and choice to all service users.
We aim to work collaboratively with our business partners to design services which are cost effective, innovative and tailored to their needs and which enable them to deliver safe, reliable and continuous support services to their residents and staff.
To remain amongst the leading service providers in the UK.
In order to help you find the information you are looking for about our service
standards quickly and easily we have split our charter into sections. If you are
viewing the document on line simply click the most relevant link to locate the
information you require. Alternatively hard copies are available upon request by
contacting Worcestershire TeleCare.
