Our experienced and extensively trained monitoring and response operators are available 24 hours a day 365 days a year to undertake your organisation’s social alarm and telecare monitoring. We use state of the art call handling technology. Tunstall Telecom’s PNC5 hosted system, which can accept calls from site equipment supplied by all the leading UK manufacturers.

At Worcestershire TeleCare we have developed a partnership approach towards our customers where flexibility and efficiency are key. We are an experienced organisation in the social alarm and telecare monitoring market and are well placed to provide bespoke services, tailored to meet your organisational requirements.

Our management team has a vast amount of experience in the provision of housing related care and support and with our wealth of experience and state of the art call handling technology we can offer support to your organisation in a number of ways:

Monitoring of your organisations sheltered schemes dispersed social alarms and telecare 24 hours a day or during the off duty periods of schemes based staff only.

	Enhanced monitoring support for vulnerable people and people with specific needs.

	Annual calls to your clients to ensure their individual records are kept up to date.

	Monthly calls to your clients to remind them to test their equipment.

	Physical tests of your on site equipment.

	Receipt of equipment fault reports from your clients and direct reporting to your nominated contractor.

	Arranging maintenance contracts for your on site equipment.

	Dispersed alarm and telecare equipment inventory support.

	Free regular comprehensive performance monitoring information.

	Quality surveys.

	Seamless transfers of calls to our back up centre in an emergency ensuring complete protection to your residents at all times.

	Tailored solutions that meet your specific delivery needs.

	Advice, information, support and commitment to help you roll out telecare to your sheltered schemes and individual clients.

As a not for profit organisation we pride ourselves on providing the best possible service at affordable prices ensuring that through a partnership we help you achieve your objectives.

We back up our commitment to quality by continually reviewing our own internal standards. We are Premium Members  of the Telecare Services Association (TSA) and have been awarded TSA 1 and 2. A partnership with Worcestershire TeleCare means you can be safe in the knowledge that you are working with an organisation that puts quality and customer service first.