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Worcestershire TeleCare has a philosophy of care and this extends not only to the
quality of the service we supply but also to the availability. We are available for all our
customers 24 hours a day all year round. What this means is as your service provider
of choice not only are we there for social alarm and telecare customers but we can be
their for a wide range of other customers when you can’t be.Each year we answer
over 5,000 out of hours calls on behalf our customers.
Out of Hours service for Housing Authorities and Local Authorities
We provide an out of hours service for housing associations and local authorities
dealing with emergency housing repairs and other urgent matters such as calls
relating to homelessness, highways and environmental health issues.
Out of hours service for Private Sector Organisations
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We also provide out of hours services for a wide range of private sector organisations.
The service is so flexible that it can be utilised by many other customer services
requiring a response facility where otherwise a reply would not be possible.
Working in partnership with our clients we ensure we hold all appropriate information
and operational procedures so the customer experience is not affected by the
seamless transfer of their call to an out of hours service provider. We log all the
information we receive and produce daily reports so our customers can quickly get up
to speed on what is going whilst their contacts have been unavailable.
Interested it getting Worcestershire Telecare to work ‘out of hours’ for your organisation?
‘Contact Us’ and see what benefits working together can bring.
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